💛 Frequently Asked Questions
✨ What exactly do you create?
We turn your real-life memories into personalized Bubu & Dudu-inspired stories, illustrations, and animated experiences. You share your story, photos, names, special moments, and preferences — and we transform them into something cute, emotional, and completely personal to you. 🐼🐻💛
💌 How does the process work?
It’s super simple!
1. You place your order 🛍️
Choose the story or product you love.
2. You tell us your story 💭
Share the important details, names, dates, memories, photos, and anything special you'd like included via Email or Instagram.
3. We create your story 🎨
Our creative team turns your memories into adorable personalized scenes.
4. You receive your finished creation ✨
Your personalized memory is delivered digitally, ready to save, share, or gift.
📝 What information do I need to provide?
That depends on the product you choose, but usually we'll ask for things like:
• Names & nicknames
• Your story or special memories
• Important dates
• Photos, if required
• Favorite places, hobbies, or inside jokes
• Any special message you'd like included
Don't worry if you don't know what to write! We'll guide you through everything. 🫶
⏰ How long does it take?
Our usual turnaround time is 3–15 days, depending on the product, package, and current order queue.
Need it sooner?
⚡ Instant delivery may also be available with a little charge. If you have a deadline, simply let us know before placing your order.
🔒 Is my information and story safe?
bsolutely! 💛 Your privacy is extremely important to us.
We treat every story, photo, and personal detail you share with care and keep your information private and confidential. 🔒✨
Don’t worry — your special memories are safe with us. 🫶🐻💛